Tech Mobile Software

Tech Mobile Software Integrates eTMS with ConnectWise PSA for Increased Technician Efficiency

Onalaska/La Crosse, WI – November 1, 2024 – Tech Mobile Software today announced a powerful new integration between its eTMS field service management solution and ConnectWise PSA. This real-time interface streamlines workflows for technicians by providing a unified view of both eTMS and ConnectWise PSA tasks, all within a single screen.

With this integration, technicians can now view their ConnectWise PSA tickets alongside their eTMS e-Automate calls, eliminating the need to constantly switch between systems. Real-time updates ensure that technicians always have the latest information, while effortless navigation allows them to quickly create, dispatch, update, and complete tasks in both systems.

"This is a game changer for technicians who rely on both eTMS and ConnectWise PSA," says Thomas Smith, Owner at Tech Mobile Software. "By providing a single point of access for all their tasks, we're empowering them to work more efficiently, reduce errors, and ultimately provide better service to their customers."

Key features of the integration include:

• Real-time synchronization of tickets and calls: Changes made in one system are instantly reflected in the other.

• Unified view of tasks: Technicians can see all their open tickets and calls in one place, making it easier to prioritize and manage their workload.

• Streamlined workflows: Effortless navigation and intuitive controls simplify task management.

• Enhanced visibility for managers: Managers can monitor open tickets and calls across the company, ensuring timely completion and customer satisfaction.

To learn more about this exciting new integration, visit techmobilesoftware.com or contact Tech Mobile Software today.

June 23, 2022, -  Tech Mobile Software releases 'eTMS Revision 1.1.9z with 68 features, enhancements and modifications. Including ‘Call Manager’.

March 15, 2022, -  Tech Mobile Software releases 'eTMS Revision 1.1.8z with 70 features, enhancements and modifications. Including ‘Call Order Summary Pro Forma’.

December 10, 2021, -  Tech Mobile Software releases 'eTMS Revision 1.1.7z with 76 features, enhancements and modifications. Including ‘Transfer Order Receipt’.

October 8, 2021, -  Tech Mobile Software releases 'eTMS Revision 1.1.6z with 60 features, enhancements and modifications. Including the Call Arrival ability to mark parts as ‘Needed’ or ‘Used’.

May 7, 2021, -  Tech Mobile Software releases 'eTMS Revision 1.1.5z with 60 features, enhancements and modifications. Including the ‘Single Sign-On or SSO to eTMS. This feature allows users/technicians to log on to eTMS, however have the ability to move between an unlimited number of e-Automate databases.’

February 16, 2021, -  Tech Mobile Software releases 'eTMS Revision 1.1.4z with 70 features, enhancements and modifications. Including the ability to use the mobile device’s camera to scan and confirm the Call Arrival equipment ID bar code.

October 21, 2020, -  Tech Mobile Software releases 'eTMS Revision 1.1.3z with 75 features, enhancements and modifications. Including the ability to view scanned media files from both eTMS and e-Automate.

June 20, 2020, -  Tech Mobile Software releases 'eTMS Revision 1.1.2z with 55 features, enhancements and modifications. Including ‘Purchase Order Receipts’.

April 14, 2020, -  Tech Mobile Software releases 'eTMS Revision 1.1.1z with 60 features, enhancements and modifications. Including the addition of ‘Interrupts’ to Call Finish/Completion options.

November 1, 2016 -  Tech Mobile Software releases 'eTMS Mobile Service Software to power your service team when synced to your ECi e-Automate SQL database.  eTMS delivers a plethora of features including Signature Capture, PDF Creation and Pre-Ordering of Parts.   eTMS' dynamic mobile development keeps your mobile team in pace with the latest technology.  

January 1, 2016 - Tech Mobile Software releases 'eTMS Dash' v1.0.0 the ECi e-Automate world!  eTMS Dash is a mobile web based Financial Reporting program created for use with the ECi e-Automate Software System.   Your e-Automate financials are real-time and available for you to view from your iPad,  Notebook, iPhone, Android device and of course from your desktop!